IT Support & MSPs Industry

AI Answering Service for IT Support & MSPs

Your engineers are deep in a server migration. A client's email is down. OnCallClerk picks up, logs the ticket, and alerts the right person.

Sound Familiar?

These are the phone challenges it support & msps businesses face every day.

Engineers on the Phone Instead of Fixing

Every call your engineers answer is time not spent resolving tickets. Phone interruptions wreck productivity on complex technical work.

After-Hours Monitoring Calls

Servers go down at 11 PM. A client's internet drops on a Sunday. These calls need answering, but staffing a 24/7 helpdesk is expensive.

Triage Bottleneck

Not every call is urgent. Password resets, printer issues, and "how do I" questions clog your phone alongside genuine emergencies.

Growing Client Base, Same Team

You've signed 10 new clients this year but your team hasn't grown. Call volume is up 40% and response times are slipping.

How OnCallClerk Solves This

AI phone answering built specifically for it support & msps businesses.

24/7 Helpdesk Phone Coverage

Client calls answered around the clock. Overnight server alerts, weekend outages, and public holiday emergencies all handled.

Ticket Triage

The AI categorises calls by urgency and type: outage, degraded service, new request, billing query. Your engineers see prioritised tickets, not a random call queue.

Emergency Escalation

Whole-company outages, security incidents, and data loss get routed to your on-call engineer immediately. Everything else gets logged for normal handling.

Issue Detail Capture

The AI collects what happened, when it started, how many users are affected, and what they've already tried. Your engineer gets context before they even look at the issue.

SLA Compliance

Every call is answered within seconds. Log timestamps prove your response time meets SLA commitments, even at 3 AM.

Scale Without Hiring

Take on more clients without adding phone headcount. The AI handles the call volume while your engineers handle the technical work.

What Your AI Agent Handles

Real scenarios your AI phone agent manages every day.

Answering helpdesk calls 24/7

Triaging support requests by priority

Logging ticket details for engineers

Routing outage and security alerts to on-call staff

Handling password reset and basic troubleshooting calls

Capturing new client onboarding enquiries

Managing vendor and supplier callbacks

Providing status updates during known outages

Frequently Asked Questions

Can the AI triage technical issues?

Yes. You define triage rules: total outage = critical, single user issue = normal, billing question = low. The AI categorises based on the caller's description and routes accordingly.

How does on-call escalation work?

When the AI identifies a critical issue, it transfers the call or sends an urgent SMS/email to your on-call engineer. You control the escalation path and schedule.

Can it provide status updates during outages?

Yes. When you're working on a known issue, update the AI with a status message. All incoming calls about that issue hear the latest update.

Does it integrate with our ticketing system?

OnCallClerk sends structured call summaries via email or webhook that can feed into your PSA or ticketing system (ConnectWise, Autotask, Freshdesk, etc.).

How much does it cost?

From $30/month. Compare that to staffing an after-hours helpdesk at hundreds or thousands per month.

Helpful Resources

Guides and tools to help you get the most out of AI phone answering.

Give Your Clients 24/7 Helpdesk Coverage

Set up your AI phone agent in under 10 minutes. No coding, no contracts, no missed calls.